COVID-19 Info Page

Latest update 04/03/20 8:07 am

As a vital component of the nation's health care safety net, Redwoods Rural Health Center is playing an important role in delivering critical services and assisting our local community during the COVID-19 emergency.  We are offering medical and behavioral health appointments via phone and video visits to established patients. Behavioral Health is taking limited number of new patients during this crisis. Call 707-923-2783 to schedule medical or Behavioral Health appointment today.

 

MEDICAL:

*We are offering medical appointments via phone and video visits to established patients. Call 707-923-2783 to schedule medical appointment today.

*RRHC is administering COVID-19 testing consistent with the CDC's latest guidelines. RRHC offers drive-up COVID-19 testing for clients who meet the CDC criteria.  Please call RRHC first to speak with the health center’s nurse for pre-screening:  707-923-2783.

 

*If you have flu or cold symptoms: Please call RRHC 707-923-2783 if you have risk factors, ex: recent travel out of the country and/or cold of flu symptoms. RRHC’s nurse will triage your case to determine next steps and if COVID-19 testing is recommended. RRHC has a limited number of COVID-19 tests and is in communication with public agencies to submit tests. The test costs between $61.75-$95 depending on your insurance coverage. RRHC doesn’t discriminate based on payment type, we have a sliding fee scale and an eligibility department that helps those in need access healthcare with or without insurance.  The purpose of Redwoods Rural Health Center is to provide responsive, preventive, high quality primary health care services, through a variety of healing disciplines, to all people without regard to social or economic status.  

*RRHC will not penalize patients for cancellations and missed appointments related to respiratory illnesses. RRHC has strengthened safeguards for patients who come to our facility, including isolation areas for ill patients and increased disinfecting protocols.

*In response to the COVID-19 guidance, RRHC is no longer scheduling “non-urgent” appointments until further notice. If you have a critical, acute medical, dental or behavioral healthcare need, please contact RRHC to schedule an appointment. In addition to offering on-site services, RRHC can meet your healthcare needs through a phone visit with one of RRHC’s providers.

 

Prescription Medications: RRHC can process medication refills without an appointment. Patients should call the pharmacy to request a refill. For patients prescribed schedule 2 medications, RRHC will try to refill medications electronically, if the pharmacy allows. If patients are part of RRHC’s medication delivery program, they are encouraged to call RRHC and we can meet them in the parking lot to curb-deliver their medications.

BEHAVIORAL HEALTH:

*Behavioral Health appointments for established behavioral health patients are currently available by phone or video. If you would like to meet with your therapist via secure video chat, please call RRHC in advance of your appointment to set-up the connection. Behavioral Health team is taking limited number of new patients. Call 707-923-2783 to schedule Behavioral Health appointment today.

DENTAL:

*Dental Clinic is open for urgent needs and current patients can call the office to speak with a Dentist before scheduling an urgent appointment. If you are in pain, have infection, swelling and/or broken teeth call RRHC Dental at 707-923-4313 to schedule your appointment. As part of the COVD-19 precautions, all hygiene appointments are canceled until further notice. Other non-urgent dental appointments (including crowns, dentures, & exams) have been postponed and RRHC will be calling patients to inform them of schedule changes.

PERINATAL: 

*RRHC encourages expecting and new mothers to continue Perinatal Services at Redwoods Rural Health Center, even with the COVID-19 pandemic. Perinatal checks-ups are vital for the health of expecting moms and babies as well as new moms and babies.  RRHC has created an alternative entryway to our perinatal wing to eliminate potential exposure risks.  Please give us a call if you have questions or to schedule your recommended perinatal care.  

RRHC's COVID-19 Prevention Activities

  • RRHC has sanitation stations in the medical and dental lobbies. HEPA air purifiers are placed in both lobby areas.

  • RRHC front desk and back office staff will help to ensure the door handles, counters, lobby chairs and other common spaces are wiped down with CaviCide wipes on an hourly basis. Employees are to wear gloves when using CaviCide wipes. All stethoscopes and other equipment is disinfected between each patient.

  • Patients who are at high risk for complications from COVID-19 are encouraged to stay home.  RRHC can provide telephone and video visits for these clients as well as other patients upon request. 

  • RRHC can process medication refills without an appointment. Patients should call the pharmacy to request a refill. For patients prescribed schedule 2 medications, RRHC will try to refill medications electronically, if the pharmacy allows.

  • If patients are part of RRHC’s medication delivery program, they are encouraged to call RRHC and we can meet them in the parking lot to deliver their medications.

  • Patients will be screened to see if they have acute respiratory illnesses before they come to RRHC.  Patients with cold or flu symptoms should not come to their behavioral health, dental, nutrition or OB appointments.

  • Perinatal checks-ups are vital for the health of expecting moms and babies as well as new moms and babies.  RRHC has created an alternative entryway to our perinatal wing to eliminate potential exposure risks.

  • Acupuncture services at RRHC and in McKinleyville are cancelled through April 17.

  • Group suboxone visits are cancelled through April 17.

  • All dental hygiene appointments are cancelled through April 17.

  • All non-emergency appointments such as paps, Well Child Visits, PHC Assessments, are postponed through April 17Patients should consider rescheduling, if the appointment is non-urgent.

  • School based services are postponed until the schools reopen. ​

  • RRHC is actively monitoring our PPE supplies and looking at alternative sourcing options, should protective equipment and sterilization supplies become limited or unavailable.

  • In alignment with CDC guidelines against gatherings larger than 10 people we will be cancelling the April Shower Care-A-Van event.   We will reassess for May and keep everyone posted.

General COVID-19 Info

Overview of COVID-19: For the latest information on COVID-19 in the Humboldt County, please visit: https://humboldtgov.org/2018/Humboldt-Health-Alert. 

Know How it Spreads

  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).

  • The best way to prevent illness is to avoid being exposed to this virus.

  • The virus is thought to spread mainly from person-to-person.

    • Between people who are in close contact with one another (within about 6 feet).

    • Through respiratory droplets produced when an infected person coughs or sneezes.

  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Who is at higher risk?

  • Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes:

    • Older adults

    • People who have serious chronic medical conditions like:

      • Heart disease

      • Diabetes

      • Lung disease

How to Protect Yourself:

  • Clean your hands often:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Avoid close contact:

    • Avoid close contact with people who are sick

    • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

    • Social Distancing - Avoiding close contact with other individuals in order to avoid catching the virus yourself and to avoid passing it on. Recommendation is to cancel events with 50 or more people.

 

What to do if you’re sick – steps to protect others:

  • Stay home if you’re sick (cough, cold, fever)

    • Self-monitor for signs of illness and self-isolate or report illness to managers, if it occurs

    • Stay home if you are sick, except to get medical care.

  • Cover coughs and sneezes

    • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.

    • Throw used tissues in the trash.

    • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

  • Wear a facemask if you are sick

    • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.

    • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

  • Clean and Disinfect

    • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

    • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

COVID Symptoms:

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. The following symptoms may appear 2-14 days after exposure.*

  • Fever

  • Cough

  • Shortness of breath

 

If your Symptoms Escalate:

  • If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

    • Difficulty breathing or shortness of breath

    • Persistent pain or pressure in the chest

    • New confusion or inability to arouse

    • Bluish lips or face

    • *This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

 

Links to Helpful Information:

Medical Department Hours:

Monday -  Friday     8:20 am - 5:30 pm

Dental Department Hours:
Monday -  Friday     8:0
0 am - 5:30 pm

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Medical: 707-923-2783
Dental: 707-923-4313