Video Visits
How to use MyChart for video appointments
To use the MyChart platform, you will need a computer, laptop, or mobile device with an integrated camera and microphone. You also need an internet connection that allows you to stream video. As long as your wireless connection is strong enough, you can use wifi too.
*Your internet speeds should be at least 15mbps for uploads and 5mbps for downloads. You can check your internet speed by going to speedtest.net and clicking "Begin test."
To help your video visit go smoothly, complete the following steps before your video visit:
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If you join the video visit on your mobile device, make sure the camera app is up-to-date and your microphone works.
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If you join the video visit on your desktop computer:
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Make sure you have a webcam set up. This can be a webcam that's part of a laptop or a separate USB webcam.
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Make sure you've installed any required browser plug-ins, software, or apps with the most recent updates.
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Make sure your microphone permissions are enabled, or that you know where to find them in your computer’s settings.
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Before joining your video visit, log in to MyChart and navigate to the visit details page. Select Test hardware to make sure your camera, microphone, and speakers work. It’s also a good idea to repeat these steps at least 30 minutes before your video visit begins.
MyChart Resources
Video Tutorials:
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Joining a MyChart appointment for the first time:
Zoom Resources
Some specialists offices may schedule you an appoinment using Zoom Here is some information that may be helpful.
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Joining & Configuring Audio & Video:
Zoom Step by Step instructions (article with graphics):
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Step by Step instructions: https://support.zoom.us/hc/en-us/articles/201362033-Getting-Started-on-Windows-and-Mac
Helpful links:
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Zoom video tutorials: https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials